CN - Customer Service Clerk (Logistics), Contract Logistics/SCM

• Follow the handling procedures as laid down for customers.
• Process import and export declarations including preparation of necessary documentation. Liaise with customs to rectify and issues.
• Ensure that all customer orders are fulfilled daily and respond shipment enquiries to customers on a timely manner.
• Ensure the accuracy of system transactions and documents creation.
• Work closely with operations and other teams within the project to meet customers’ requirements and solve daily operational issues.
• Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
• Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.
• Preparation of monthly performance reports to customers.
• Receive and process special requirements or instructions from the customers and manufacturers.
• Coordinate and schedule in-country transport movements – collections and deliveries and communicate to warehouse supervisor.
• Perform any special duties / projects as assigned by the management.
• Establish the green warehouse, warehouse achieve energy saving and environmental protection
• Strict implementation of ISO14001 and OHSAS 18001

• Fluent of spoken and written English, Mandarin.
• Computer literate in Word and Excel.
• Willing to work overtime when required.
• Ability to work effectively in a customer driven deadline environment.
• Diploma in Logistics or related disciplines
• Minimum 2 years related working experience

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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