Risk Expert

• Address front line claims issues with customers and suppliers. * Obtain, ascertain, provide and/ or exchange of information and/ or documents relating to the claim in utmost good faith. * Take preventive measures as far as practicable to mitigate losses and risk exposures. * Communicate with claimants and/ or third parties on the Conveyor’s behalf. * Liaise externally with relevant DB Schenker stakeholders, to; reduce financial exposures and maintain an efficient claims handling process. * Provide reporting and feedback to all stakeholders on cargo loss and damage exposure. * Maintain consistent financial data on all FF &TP claims factors and provide guidance on appropriate P&L reserves. * Adhere to all DB Schenker Risk Management on Cargo Loss and Damage. * Effectively manage the requirements of "Claims" through building strong relationships with customers and external stakeholders. * Consciously maintain a customer focus mindset all throughout "Claims" activities.

• Previous experience in 3PL customer relationship • Previous experience in Claims and or Supply Chain/ Freight Forwarding industry. • Advanced computer literacy • An ability to undertake contentious dialogue with customers and suppliers whilst maintaining a customer focused outlook. • Strong commercial acumen (an ability to weight risk and reward). • Knowledge of liability claims handling instructions • Knowledge of internal Claims Handling Instructions • Effective written communication skills. • An ability to work and manage issues independently • Knowledge of liability claims handling instructions • Knowledge of internal Claims Handling Instructions • Effective written communication skills. • An ability to work and manage issues independently.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.